FAQ

Frequently Asked Questions:-

1. What is PCTKart?

PCTKart is your one-stop destination for stylish and high-quality home improvement and decor products. From metal artifacts and garden accessories to handcrafted decor, we offer handpicked pieces to enhance your living spaces.

2. How do I place an order?

Simply browse through our collections, add your desired products to the cart, and proceed to checkout. You can securely pay via credit/debit card, UPI, or other payment options available at checkout.

3. Do you offer Cash on Delivery (COD)?

Yes, we offer COD too.

4. How long will it take to receive my order?

Orders are usually processed within 1–2 business days. Delivery timelines may vary by location but typically range between 4–8 business days.

5. Can I track my order?

Yes! Once your order is shipped, you will receive a tracking link via SMS or email. You can also track your order through the "Track Order" section on our website.

6. What if I receive a damaged product?

We take great care in packing, but if your product arrives damaged, please contact us within 24 hours of delivery with clear images. We will arrange a replacement or refund as per our return policy.

7. Do you accept returns or exchanges?

Yes, we accept returns for damaged, defective, or incorrect products. Kindly refer to our Return & Refund Policy for full details. Return requests must be made within 7 days of receiving the order.

8. Can I customize a product or bulk order?

Absolutely! If you're looking for personalized decor or bulk purchases for gifting or events, please email us at support@pctkart.com or WhatsApp 9971287084 us for assistance.

9. Are your products handmade?

Many of our products are handcrafted by skilled artisans, giving each piece a unique character. You'll find both traditional craftsmanship and modern design in our collections.

10. Do you ship internationally?

Currently, we only ship within India. International shipping may be available in the future—stay tuned!

11. How can I contact PCTKart?

You can reach us through:

Email: support@pctkart.com
WhatsApp: +91-9971287084
Contact Form: Visit our Contact Us page